The Australian Refrigeration Council (ARC) has released a video designed to educate consumers. The video explains the different licence types, and encourages consumers to find and use fully licensed air conditioning technicians.
Running as part of the ARC’s summer campaign, the video seeks to raise awareness that fully licensed (or Certificate III) technicians are qualified to handle the complete range of tasks related to air conditioners. These tasks include installation, servicing, diagnostics and repair. Technicians with a restricted (or Certificate II) licence, are only permitted to install air conditioners – and in fact only single-head split system air conditioners of less than 18kW.
Consumers who click on a link are taken to the ARC’s business search facility. Here they can enter their postcode and bring up a list of fully licensed technicians operating in their area.
Until now the ARC’s focus has been on simply raising general awareness of the licensing scheme that it administers. However, the new video shifts the focus to underscoring the differences between licence types. By doing this, the video also appears to respond to long-standing calls from the trade for a campaign aimed at consumers to explain the importance of hiring a Certificate III-qualified technician.