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Mitsubishi Heavy wins best split system award

Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) has been named by Finder as the Best Rated Split System Air Conditioner Brand in the latest 2021 retail awards.

Finder is a leading consumer comparison site that Australians use to inform purchasing decisions.

The 2020/21 Finder Customer Satisfaction Awards recognises Australia’s best brands and are voted on by Australians. Working with research and insight firm Kantar Insight Australia, Finder says it surveyed thousands of Australians who had recently purchased products across 150 categories, asking them to rate how satisfied they were with their purchase.

Within the split system category, MHIAA outperformed other air conditioning brands with top scores across the board. Consumers rated MHI air conditioners in terms of quietness, performance, features and functions and value for money. Australian consumers highlighted that MHI air conditioners achieved the highest rating in every single category, achieving a total score of 8.6 and taking out the 2020/21 Retail Award.

Consumers rated MHI air conditioners highly in categories including heating and cooling performance with an average score of 4.8 out of 5 and for quietness and features and functions MHI air conditioners were rated at 4.87 out of 5.

MHIAA Managing Director Yuji Ito says that the award is a great honour.

“The Finder Retail Awards are ones that are driven by consumers and based on their opinions and experience with our products,” says Ito. “We are honoured to have been recognised this way, particularly as we, as a company, remain dedicated to bringing the best products to the Australian Market.

“At MHIAA we continue to strive to deliver products that not only meet but also exceed customer expectations on what an air conditioner should achieve. Air conditioners are high-value investments, and it is great to see this exceptional response from Australian consumers on how they rate our product.”

The award follows MHIAA’s previous achievement of being awarded the Best Brand of Air Conditioners by leading consumer advocacy group CHOICE for three years in a row, along with having Australia’s Most Satisfied Customer for two years in a row, as awarded by Canstar.

“MHI products are built on engineering excellence that has been developed for over 130 years and we are committed to bringing this excellence to Australian consumers,” says Ito. “We would like to take the time to thank the Australian Consumers and Finder for this award as it highlights our ongoing commitment and quality product that we are proud to deliver to the Australian consumer.”

Read the company profile of Mitsubishi Heavy Industries Air-Conditioners Australia on HVAC&R Search.

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